Helm Control Panel

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451 Greylisted, please try again in 900 seconds
If someone tries to send you an email message and receives an error containing "451...
Views: 1314

AOL mail bounces with 421 SERVICE NOT AVAILABLE message.
From time to time, AOL will block our servers from sending them mail. When AOL is blocking our...
Views: 596

Are SPF records setup for my domain?
Yes we publish SPF records for all domains hosted by us that use our DNS servers. The default SPF...
Views: 508

Changing the Outgoing Server (SMTP) Port
Many ISPs block SMTP (Port 25) to prevent their users from sending email via 3rd party servers...
Views: 675

Do you screen for viruses, SPAM and malicious file types?
Dynamix uses anti-virus and anti-spam software to control the amount of malicious and distasteful...
Views: 588

Email Error message 550 not local host.
There are 4 possible reasons you are getting this error. These reasons are ranked from most...
Views: 602

Email Lists.
We understand the need to market your site and products using email. Due to our Acceptable Use...
Views: 594

Error: SmarterMail requres a browser that supports the IFRAME tag.
Problem:SmarterMail requires a browser that supports the IFRAME tagCause:McAfee Internet Security...
Views: 576

Forwarding Email to an AOL.com account.
This issue will only affect people trying to setup an email account or an email alias on our...
Views: 578

How do I view my email using a web browser?
To view your email with a web browser: Open a web browser and go...
Views: 599

How to modify spam filtering settings for your account.
To adjust or remove spam filtering from your email account:Login to your email account using the...
Views: 569

How to view Internet Headers in Outlook 2000/2002/2003
Method #1: Right-click the message in the folder view, then choose "Options". Method...
Views: 593

How to view Internet Headers in Outlook 2007
Method #1: Right-click the message in the folder view, then choose "Message Options"....
Views: 561

How to view Internet Headers in Outlook Express
Method #1: Right-click the message in the folder view, then choose "Properties".Method...
Views: 546

HTTP Links and Email Addresses are not clickable in Web Mail.
Email that was sent as "plain text" will not have links enabled in the email. If the...
Views: 577

I can send mail with webmail, but not Outlook.
If you can send mail via webmail but are having trouble sending/receiving mail from your POP...
Views: 595

I get a 550 Authentication is required for relay.
When you try to send e-mail through your mail client (such as Microsoft Outlook), you get a...
Views: 1142

I get a connection failure when trying to download or send e-mail.
Problem:When you try to download e-mail into your mail client, such as Outlook, Netscape, or...
Views: 583

I get a relay error when trying to send mail.
A relay error can occur if you're using a laptop through a non-supported provider such as AOL or...
Views: 557

It appears someone is using my email address.
Problem:You are receiving several returned junk emails (spam) that appear to be from your email...
Views: 633

Setting up custom mx records
If you would like to use your own email server or you want to use a junk mail service that...
Views: 513

Setting up Outlook Express to send/receive email.
In the instructions below, you should replace yourusername@yourdomain.com and mail.yourdomain.com...
Views: 629

Setting up SMTP Authentication.
Outlook Express:1. Click "Tools" | "Accounts", then click...
Views: 668

Slow Email / Delivery Delayed
Issue:Someone sent me an email at 1:00 PM and I didn't get it until 3:00 PM. Possible cause 1:The...
Views: 535

WebMail displays the wrong time an e-mail was delivered.
Problem:The webmail application allows you to set the timezone it displays regarding when an...
Views: 563

What is an Auto Responder?
An auto responder is an automated reply to an incoming e-mail. You configure an auto...
Views: 538

What is Greylisting?
Starting with the Mail Server upgrade on 12/19/07, we have started using Greylisting as another...
Views: 896

What is the difference between a POP3 Account and an Alias?
POP3 Accounts are actual mailboxes; i.e., user@yourdomain.com. ALIASES are virtual mailboxes that...
Views: 576

What ISP's block SMTP port 25?
Many ISP's are blocking smtp (Port 25) which is the port used to send e-mail. They have chosen to...
Views: 621

What should my POP3 username/password be?
You first need to ensure that you have set up your email accounts in the Helm control panel...
Views: 1056

You are receiving duplicate e-mails.
Problem:This problem normally occurs with Outlook users. Interruptions in the download...
Views: 564