Helm Control Panel

Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Articles

As a reseller, how do I change my customer's plan?
To change a customer's hosting plan:Log into Helm under your reseller account.Search for the...
Views: 594

Can I move a domain/user between plans?
At this time, Helm does not allow you to move domains between user accounts or to users in other...
Views: 559

Do I have to use Helm's built-in billing system?
No, you do not have to use Helm's built-in billing system.To enable/disable HELM's built-in...
Views: 596

How do I create a domain for myself as a reseller?
To create a reseller domain:Create a plan with all the features you wish your own domain to...
Views: 549

How do I create a Masked or Personal DNS server?
Helm allows for the configuration of a "Personal DNS". This function allows you...
Views: 642

How do I create a Parking Page for new domains?
When a customer (or you) add a domain under your reseller plan, you can configure Helm...
Views: 521

I get a virtual directory error when trying to visit my customers stats.
When you try to visit your customer's stats URL (i.e. stats.theirdomain.com), you get a message...
Views: 571

I get errors when I try to install secured folders.
If you get errors creating a secured folder, check to make sure the folder you're trying to...
Views: 545

I get errors when I try to setup a new domain.
Make sure when you set up your plans that if you have a resource enabled (such as mail) that you...
Views: 559

Is there a Resellers Manual?
Yes, please visit our downloads section by clicking here for the latest manuals and guides.
Views: 561

What are the default passwords in Helm?
When you first create a domain, all services that require a password are setup by default to the...
Views: 528

What is Global DNS?
When a new domain is setup in Helm, A record (pointers from a domain name to an IP address) are...
Views: 565